Sofas and Sectionals Reviews

While there were several glitches and Covid delays, I gave 5 stars because of the outstanding customer service in handling those glitches and in addition, I love the quality of my Klaussner sofa and chairs. I was in the design and furniture industry for years and know that problems inevitably happen from time to time, but it's the way they are handled that counts. From Corey's helpfulness during the ordering process to Elaine's consistent responsiveness in helping to correct these issues, it was excellent service! Thank you!

I am very pleased with the service I have received both during and after my order. All the reps are quick, knowledgeable and helpful. I needed new legs after a break a few months after purchase and they were right on it and came through. I am so glad I found them and they have a customer for life.

The customer service was amazing. Elaine was my contact person. When does that ever happen, that you actually have a person to ask for. Unfortunately the sofa was not what I envisioned through no fault of Sofas and Sectionals. I have never ordered furniture online but the pandemic has pushed us all outside our comfort zones. I did my homework. I read the reviews and I checked with the better business bureau rating. They did not let me down. Not only did my sofa arrive earlier than anticipated Elaine worked with me every step of the way coordinating the return. And the refund to my card was immediate. This is a company you can trust. Learn from my mistakes measure measure measure ☺️ and read the description thoroughly. I bought a console loveseat and assumed the console would fold up and you could lay down on the couch. It did not.

It's amazing how easy it was from start to finish buying a room full of furniture. I truly recommend sofasandsectionals.com. I hardly ever write reviews but really wanted to express my satisfaction.